Table of Contents

Acknowledgments ix
Introduction 1

1 Commit to Improvement 9
2 Increase Value, Don’t Cut Costs 33
3 Think Horizontally 53
4 Standard Work 77
5 Visual Management 111
6 The Coaching Triangle 133

Afterword 155
Appendix 1: Organizational Fitness Self-Assessment 159
Appendix 2: Resources 167
Notes 175
Index 183

About the Author

Dan Markovitz makes companies faster, more flexible, and more productive through the application of lean principles. He is a faculty member at the Lean Enterprise Institute and a lecturer at the Fisher College of Business. He holds a Stanford MBA, and received a Shingo Research Award for his first book, A Factory of One.